Refund Policy

Platform operator

ACA is operated by Shanghai qingyin business consulting Co.,Ltd.

Business contact address: Shanghai Pudong.

Refund requests should be sent to support@aca-chinese.com.

1. General approach

ACA wants learners to feel confident before paying. Free trial content and public previews should be used before purchasing whenever possible.

Annual membership purchases include a 7-day satisfaction refund window. If a learner is not satisfied and requests a refund within 7 days of purchase or manual activation, ACA will normally provide a full membership refund when there is no substantial use, download abuse, account sharing, or policy violation.

Because many ACA products are digital learning materials, downloadable resources are treated differently from ordinary online viewing.

2. Annual membership refund

A learner may request a full annual membership refund within 7 days if they are not satisfied with ACA.

A full refund is generally available when the learner has only used normal online preview or learning access and has not substantially downloaded, copied, exported, or used protected digital materials.

After a refund is approved, ACA will cancel the paid membership, revoke paid entitlements, and remove future access to paid courseware, study cards, downloads, and teacher resources.

3. Study cards and downloadable learning materials

Study cards, PDF exports, printable files, audio packs, offline files, and similar downloadable learning materials are considered delivered once downloaded or exported.

If a learner requests an annual membership refund after downloading paid study-card materials, ACA may deduct the listed or reasonable value of the downloaded materials from the refund, issue a partial refund, provide platform credit, or decline the refund for that portion.

Light online viewing of study-card content during the refund window is not treated the same as downloading or exporting a reusable file.

4. Teacher courseware and classroom resources

Teacher courseware, classroom slides, lesson flows, handouts, activity cards, printable classroom materials, and downloadable teaching resources are high-value digital assets that can be copied after delivery.

Once these teacher or classroom resources have been downloaded, that downloaded portion is generally non-refundable. If a learner or teacher requests a membership refund after downloading such materials, ACA may deduct the value of the downloaded resources, provide a partial refund, provide platform credit, or refuse the refund if substantial use or abuse is present.

If no teacher or classroom resources have been downloaded, the normal annual membership refund window may still apply.

5. Live classes and teacher services

Paid live-class tickets grant access to the scheduled live room and are not tied to a minimum number of enrolled students.

Live classes do not include a no-minimum-attendance refund promise. If ACA changes or cancels a scheduled class, ACA may provide a replacement session, replay access, platform credit, or another reasonable access solution.

6. Abuse and refund limits

ACA may refuse a full or partial refund when there is evidence of abuse, including but not limited to large-scale downloads during the refund window, downloading materials and immediately requesting a refund, repeated purchase-refund cycles, account sharing, resale or redistribution of ACA materials, scraping, copying, or violation of the Terms of Service or Community Guidelines.

ACA may also refuse refunds for users who attempt to bypass membership rules, submit false payment information, or misuse manual bank-transfer review.

7. Bank transfer and processing fees

For bank transfer payments, refund timing may depend on bank processing time, transfer channel, currency, and any third-party fees. ACA may request proof of payment and recipient details before processing.

Third-party transaction fees, currency conversion costs, or bank charges may not be refundable unless required by applicable law.

8. Duplicate payments and access errors

If a duplicate payment, incorrect manual grant, or technical access failure occurs, ACA will work to correct access or provide an appropriate refund.

If a learner cannot access paid content because of a platform error, ACA may first try to fix the access problem before processing a refund.

9. How to request a refund

Email support@aca-chinese.com with your account email, payment date, product or plan, payment method, and reason for the request.

If downloaded materials are involved, include the names of the study cards, teacher resources, courseware, or files you accessed or downloaded. ACA will review the request and reply with the available options.